Politique de remboursement

• Refused parcels: If the package is refused for any reason without our prior written approval (including cases of damaged items).
• Delivery issues: If the address is undeliverable, including P.O. Boxes or rural locations.
• No one available: If no one is available to accept the delivery when it arrives.

1. Step One: Please reach out to our team at our contact page to start the process. We kindly ask that you do not send any items back to us without getting authorization first.
2. Next Steps: Once your return is accepted, we will send you a return shipping label along with clear instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted or processed.

Damages and issues 
Please take a moment to inspect your order as soon as it arrives. If you find that an item is defective, damaged, or if you received the wrong product, please contact us immediately so we can evaluate the issue and make it right for you.

• Important timeframe: To help us serve you best, please note that we cannot accept claims for missing or damaged products after 72 hours of receiving your goods, with no exceptions.

Exceptions / non-returnable items 
There are a few specific items and situations where we are unfortunately unable to offer returns or refunds:

• Exploded sodas: We cannot refund sodas that explode due to extreme weather conditions. Because transit conditions, air pressure, and temperature changes during air travel are beyond our control, it is impossible to fully protect liquid products from freezing. If you choose to order these items, it is at your own discretion and responsibility.
• Hydrogen Peroxide: As stated on the product description, we cannot issue refunds for any leakage issues with Hydrogen Peroxide.
• Sales and Gifts: Unfortunately, we cannot accept returns on sale items or gift cards.

Out of Stock Items
We work hard to keep everything in stock, but if an item becomes unavailable, we may reach out to you, issue a refund, or exchange it directly.

• Please note that we cannot accept returns based on the premise that "this was the only item I wanted from the order."
• We may substitute an unavailable item with the exact same product in a different flavor, but only if you already have that same product in your order.
• Important check-out note: If you prefer never to receive any substitutions, please make sure to write the exact phrase "NO SUBS" at checkout. If this phrase is missing, we will not be able to refund the substituted item.

Refunds 
We will send you an email update as soon as we have received and inspected your returned item to let you know if your refund has been approved.